Privacy Policy

When you use this website or our pharmacy services, we may collect the following personal information:

• Your name, date of birth, and contact details (address, phone number, email address)

• Health and medical information necessary to provide pharmaceutical care

• Prescription and medication history

• NHS number and GP surgery details

• Payment information (processed securely via third-party processors)

• Website usage data (IP address, browser type, pages visited) via cookies

We use your personal data to:

• Dispense NHS and private prescriptions and provide pharmaceutical services

• Process appointment bookings and clinical consultations

• Communicate with you about your medication, appointments, or health queries

• Meet our legal obligations as a GPhC-registered pharmacy

• Improve our website and services

• Contact you about services you have requested

We process your personal data under the following legal bases (UK GDPR):

• Contractual necessity — to provide the pharmacy services you request

• Legitimate interests — to operate, improve and secure our services

• Legal obligation — to comply with NHS regulations, GPhC standards, and UK law

• Vital interests — in emergency or clinical situations

• Consent — where you have given us explicit consent for specific processing

We may share your information with:

• Your GP, NHS services, or other healthcare professionals as part of your care

• NHS England and relevant health authorities for regulatory compliance

• Third-party service providers who support our operations (under data processing agreements)

• Law enforcement or regulatory bodies where legally required

We do not sell your personal data to any third party.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal retention requirements)

• Object to or restrict certain types of processing

• Data portability (receive your data in a machine-readable format)

• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

We retain your data for as long as necessary to provide services and comply with legal obligations:

• Prescription records: retained for at least 2 years (NHS requirements)

• Patient medical records: up to 10 years or until age 25 (whichever is longer)

• Booking and contact records: up to 3 years

• Website usage data: typically 12–24 months

Our website uses cookies to improve your experience. These include:

• Essential cookies (required for the site to function correctly)

• Analytics cookies (to understand how visitors use the site — anonymised)

• Preference cookies (to remember your settings, such as dark mode)

You can control cookies through your browser settings. Essential cookies cannot be disabled.

If you have concerns about how we handle your data, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk

• Phone: 0303 123 1113