Terms & Conditions

By accessing and using the Pharmone Pharmacy website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes your acceptance of the updated terms.

Pharmone Pharmacy is a GPhC-registered community pharmacy (Registration: 2352352). We provide:

• NHS prescription dispensing and medication services

• Pharmacy First clinical consultations and health advice

• Private healthcare services and consultations

• Health and wellbeing products

• Online appointment booking

All clinical services are provided by qualified pharmacists and healthcare professionals regulated by the General Pharmaceutical Council (GPhC).

The information provided on this website is for general informational purposes only and does not constitute medical advice.

• Always consult a qualified healthcare professional before making decisions about your health

• In emergencies, call 999 or go to your nearest A&E immediately

• For urgent non-emergency medical advice, contact NHS 111

• Information on this site may not be applicable to your individual circumstances

We do not accept liability for any health decisions made based solely on information from this website.

When booking appointments through our website:

• You must provide accurate and complete information

• Appointment slots are subject to availability and confirmed by the pharmacy

• You should arrive on time for your appointment — late arrivals may result in cancellation

• Please provide at least 24 hours' notice if you need to cancel or reschedule

• We reserve the right to refuse service in exceptional circumstances

We are not liable for any loss or inconvenience caused by appointment cancellation or rescheduling.

• Only valid, current prescriptions from authorised UK prescribers will be dispensed

• NHS prescriptions are dispensed in accordance with NHS regulations and the Drug Tariff

• Private prescriptions are subject to applicable fees

• We reserve the right to verify prescriptions and contact prescribers where required

• Dispensing of certain controlled drugs is subject to additional legal requirements

• This website and its content are protected by copyright and other intellectual property laws

• You may not copy, reproduce, or distribute content without prior written permission

• You must not use this website for unlawful purposes or in a way that infringes the rights of others

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence

• We reserve the right to restrict access to the website at any time

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential losses arising from use of our website or services

• Our total liability to you shall not exceed the amount paid for the specific service in question

• We do not guarantee that the website will be error-free or uninterrupted

• We are not responsible for the content of external websites linked from our site

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.