Effective Date: 1st September 2024
Pharmone (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data we collect from our users, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.
1. Information We Collect
We may collect the following types of information from you:
a) Personal Data:
Personal information you provide to us, including:
- Name
- Email address
- Phone number
- Postal address
- Payment details
- Other personal information as part of registration, purchasing, or communication with us
b) Automatically Collected Data:
We may also collect information automatically, including:
- IP addresses
- Device information (browser type, operating system, etc.)
- Usage data (pages viewed, time spent on the site, etc.)
- Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide and maintain our services
- Process transactions and send confirmations
- Respond to inquiries and customer service requests
- Personalise and improve your experience with our platform
- Ensure compliance with legal obligations
- Send marketing communications (if consent is provided)
- Prevent fraudulent activities and enhance security
3. Data Sharing and Disclosure
We will not sell, trade, or rent your personal data. However, we may share your information in the following ways:
a) Service Providers:
We may share your data with trusted third-party service providers who assist us in delivering services such as payment processing, website hosting, data analysis, and marketing. These providers are required to use your data only as necessary to perform their functions and to safeguard your personal information.
b) Legal Requirements:
We may disclose your data to comply with legal obligations, respond to legal requests, enforce our terms of service, or protect our rights and safety or the rights and safety of others.
c) Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information when you visit our website. This helps us provide a more personalised experience and analyse site traffic. You can control cookie preferences via your browser settings.
5. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. However, please note that no transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
You have certain rights regarding your personal information under UK data protection law, including:
- The right to access your personal data
- The right to rectify inaccurate or incomplete data
- The right to request deletion of your personal data (“Right to be Forgotten”)
- The right to restrict processing of your data
- The right to data portability
- The right to object to processing, particularly for marketing purposes
- The right to withdraw consent at any time (where processing is based on consent)
If you wish to exercise any of these rights, please contact us at the email address provided below.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymise it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we will update the effective date. We encourage you to review this page periodically for any updates.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: support@pharmone.co.uk
Postal Address: Pharmone, 18 Soho Square, London W1D 3QL, United Kingdom
We are committed to resolving any privacy issues promptly and in accordance with UK data protection laws.